Pension Funds Adjudicator sees a 13% jump in complaints after the two-pot system rollout.
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GUEST – Muvhango Lukhaimane - Pension Funds Adjudicator.
The Office of the Pension Funds Adjudicator (OPFA) recorded a 13% increase in new complaints during the 2024/25 financial year, attributing part of the rise to challenges linked to the implementation of the two-pot retirement system and the withdrawal option.
According to the OPFA’s latest annual report, the pensions dispute resolution forum received 10 331 new complaints, up from 9 177 the previous year and finalised 10 100 cases. A total of 239 complaints received between September 2024 and March 2025 related specifically to the two-pot system, which came into effect on 1 September 2024.
The new system allows fund members to access a portion of their retirement savings without resigning from employment. However, the report found that some funds struggled to process the high volume of withdrawal applications. Additionally, others were unable to pay claims due to employers’ arrear contributions.
The Office of the Pension Funds Adjudicator (OPFA) recorded a 13% increase in new complaints during the 2024/25 financial year, attributing part of the rise to challenges linked to the implementation of the two-pot retirement system and the withdrawal option.
According to the OPFA’s latest annual report, the pensions dispute resolution forum received 10 331 new complaints, up from 9 177 the previous year and finalised 10 100 cases. A total of 239 complaints received between September 2024 and March 2025 related specifically to the two-pot system, which came into effect on 1 September 2024.
The new system allows fund members to access a portion of their retirement savings without resigning from employment. However, the report found that some funds struggled to process the high volume of withdrawal applications. Additionally, others were unable to pay claims due to employers’ arrear contributions.
