Meeting Customer Needs in the Digital Age
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Get the latest news and updates from Old Mutual. Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Chapters
- 00:24 Introduction: The role of technology in financial services
- 02:27 The challenge of data dependency in South Africa
- 03:18 How do we penetrate markets where potential customers are not technologically included?
- 04:54 The importance of education in this space
- 05:50 Managing the costs of financial education for an organisation like Old Mutual
- 07:22 The technological infrastructure needed to create a stable lending environment
- 09:33 How data helps organisations understand customers better
- 11:10 With cybercrime being prevalent, how do we create a safer environment?
- 12:08 The ongoing need to upgrade cybersecurity measures
- 14:47 The role of regulation in cybersecurity
- 15:40 How has the POPI Act helped?
- 16:51 How Old Mutual manages customers’ personal information
- 18:07 What are the biggest concerns in this sector?
- 20:50 The importance of financial inclusion
- 24:02 How does a financial institution like Old Mutual keep up with technology?
- 26:08 The pressure to move quickly as technology evolves
- 28:11 Closing
